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Shipping & Returns

Shipping Policy

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At GUCCHI, we are committed to delivering premium Himalayan food products with care, efficiency, and transparency. Our logistics processes are designed to preserve product integrity while ensuring timely delivery across India and select international markets.

Order Processing

  • All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • Orders placed after cut-off hours or during peak seasons may require additional processing time.

  • Once dispatched, customers receive shipment details and tracking information via email/SMS.

Domestic Shipping (India)

  • We ship across India through reputed logistics partners.

  • Standard delivery timelines range between 4–8 business days, depending on destination and serviceability.

  • Shipping charges, if applicable, are clearly displayed at checkout.

  • Free shipping may be offered on select products or order values as part of promotional campaigns.

International Shipping

  • International shipping is available to select countries, subject to destination regulations.

  • Delivery timelines typically range from 7–15 business days, excluding customs clearance delays.

  • Customs duties, import taxes, and local levies (if any) are the responsibility of the customer.

  • GUCCHI ensures compliant packaging and documentation; however, clearance timelines are governed by the destination country’s customs authorities.

Packaging & Quality Assurance

  • All products are packed in food-grade, tamper-evident, and moisture-resistant packaging.

  • We follow strict hygiene and handling protocols to ensure products reach customers in optimal condition.

  • Due to the natural and artisanal nature of our products, minor variations in colour, texture, or aroma are normal and do not affect quality.

Important Notes

  • GUCCHI shall not be liable for delays caused by natural calamities, strikes, regulatory restrictions, or force majeure events.

  • Incorrect address details provided by the customer may result in delivery failure; re-shipping costs, if any, will be borne by the customer.

  • Bulk, institutional, and export orders may be governed by separate contractual terms.

Need Help?

For any shipping, delivery, or order-related queries, please contact:

Customer Support – GUCCHI
📧 Email: poshtefoods@gmail.com
📍 Srinagar, Jammu & Kashmir, India

Return & Exchange Policy

Our return policy section is designed to guide you on what to do in case you've changed your mind about your purchase or if you're dissatisfied with a product. We aim to provide a straightforward refund or exchange policy to build trust and reassure you that you can shop with confidence.
 
In the second paragraph of our Return & Exchange policy, we want to share more about our commitment to customer satisfaction. We value your feedback and are always here to assist you with any concerns or inquiries.

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